Car: Ok… Back when the credit union confirmed my loan I had asked about the need to come in to open an account and was told at that time I didn't have to come in, that the dealership would give them 5 bucks and they would open it. However, after weeks of no word from either the dealership (who had told me I had to open an account but to wait until I heard from them that my paperwork had been processed) - or the CR – I called again. This time I was told they were mistaken the first time and I *did* have to come in after all. I did that July 29th. Once that was done, the CR rep said she was emailing the dealership to let them know. In which case I internally groaned, as I figured the dealership must have been waiting on that to process my title. SO I assumed they would process in the next few business days.
Then I waited for most of the month of August for my title card from the DMV. I called the DMV around the 5th of August – to find they hadn't received my paperwork from the dealer yet! - I called the dealer but they just transferred me to the VM of the finance guy – and I admit I didn't want to talk to him. SO I called the CR – they said they would check and get back to me. They asked me to be patient for a little while yet because things were backed up. Then later –I think the 16th It was a Friday – I found a message from a different person at the CR on my machine when I got home from work. I was a little concerned about this because I didn't know what it was for. Turned out it was the “welcome wagon.” I called on Monday and ended up telling this person my problems too and he said he’d personally handle it. He called the dealer and found out they *still* had not sent the paperwork in because they were behind. (rolls eyes – should have been processed right away as part of the sale IMHO and then been ready to go when the CR confirmed). He wanted me to wait another week and then he’d help me file an extension.
But then.... I called the DMV again Friday the 23rd. I wanted to make sure if I filed an extension that I would get it right away at the DMV and not have to wait for it in the mail. When I called I decided to check on my title again and lo and behold... they got the info from the dealership a few days before. BUT there was no way that they would be able to process and get a card out to me by the time the tag expired. SO I was about to ask my question about the extension when the lady said "Tell you what I can do...." and proceeded to say she could pull the info and process it herself! Then call me back later with the title. I was like "sure!" and that is what she did... SO I was able to go in and get my licence and registration processed the following Monday - a week before the deadline. :)
No comments:
Post a Comment